Comments on: iPhone repair at the Apple Store in Austin

By: Randy Kitzrow

Randy Kitzrow — Sun, 07 Mar 2010 11:25:41 +0000

I am very looking forward to the ipad, hopefully there may units on the market as soon as released next month

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By: Darell Gauani

Darell Gauani — Sun, 07 Mar 2010 10:46:13 +0000

We are totally excited about the ipad, with a little luck there will units available for sale as soon as introduced next month

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By: tech gadgets

tech gadgets — Sun, 07 Mar 2010 02:16:09 +0000

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By: where can i send in my iphone for repair? | iPhone App Chart

where can i send in my iphone for repair? | iPhone App Chart — Sat, 06 Mar 2010 17:52:05 +0000

[...] iPhone repair at the Apple Store in Austin | Michael Castellon [...]

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By: admin

admin — Mon, 01 Mar 2010 03:25:27 +0000

Constable Odo:

Absolutely. That experience affected my opinion of the overall Apple experience. I’ll be in the market for a new PC and possibly a new iPod in the next six months or so. I plan on shopping at Domain Apple Store for those purchases rather than buying online. Customer service translates to sales, in my opinion.

By: Michael Castellon

Michael Castellon — Mon, 01 Mar 2010 03:15:55 +0000

I’m curious as to what criteria Geniuses use to determine who gets a new phone. Is it based on inventory? Type of damage? Is it total discretion? I have heard some stories of out-of-warranty repairs being quite costly to customers.

By: Patrick

Patrick — Sun, 28 Feb 2010 14:37:17 +0000

Same story here – I had a glitch in my new iPod Touch (the home button would sometimes send a double press rather than a single press). I took it in to the Domain, hoping they could do something (clean it out or adjust something).

They guy pressed the home key, said “OK, there’s a problem, we’ll get you a new one”, and I was out in about 15 minutes.

By: David H Dennis

David H Dennis — Sun, 28 Feb 2010 06:35:42 +0000

I’m a developer so I have both an iPhone and a Palm Pre.

My Palm Pre’s battery failed. Turns out this was a well-known problem; early batteries were defective. So when I went to the Sprint store, I didn’t expect trouble. Turns out that you have to order the battery and it took over a week before they had it for me. Best Buy was also no help.

I would have been royally angry at this … if it weren’t for the fact that I use the Pre only for development and my iPhone is my real phone.

My iPhone experience has been entirely trouble-free.

By: Constable Odo

Constable Odo — Sun, 28 Feb 2010 05:19:37 +0000

Try to get that done with a Nexus One or Palm Pre. Forget the multitasking and get great customer service instead. And the pundits wonder why iPhone sales are high and getting higher by the day. All the people that I know that use iPhones love going into the Apple retail stores to get help when they need it. This is what’s going to keep Apple sales growing while they’re making profits. Great story. It seems like you’ll be heading back to Apple when you need another smartphone.

By: Saguaro

Saguaro — Sun, 28 Feb 2010 04:32:18 +0000

I’ve always had great service and support that that store the few times I’ve needed to go in. People are friendly, knowledgeable, accomodating, and normal, not could-not-care-less indifferent. I had an iphone swapped out a year or so ago when the touchscreen wasn’t acting right. I just presented it asking about options, and the guy just reached under the counter and swapped it out, synced it up with my data from the other phone and I was good to go. Didn’t have to crack open my wallet, beg or plead, quote policy, or anything. they were just very cool and normal-human about it. Like it was their own store or something, not like paid cogs.